Privacy Policy

Greetings! We'd love to introduce ourselves and share some details about us.

Located in Berkshire, United Kingdom, Divinely Candles acts as the 'data controller' for the personal data you provide for data protection purposes. Our workshop and office, situated at Whittaker Road, Slough, SL2 2LQ, Berkshire, United Kingdom, are dedicated to ensuring the security of your information. For any inquiries or communication, please reach out to us via email at info@divinelycandles.com.

Our Dedication to You

At Divinely Candles, we are dedicated to safeguarding the privacy and security of our customers and website visitors. Valuing privacy as customers ourselves, transparency is a key principle for us. For any privacy-related queries, please reach out to us at info@divinelycandles.com.

Our commitment includes protecting your privacy and adhering to UK data protection laws. Consequently, we collect the minimal personal information necessary to ensure a satisfactory service.

Utilization of Your Information:
The utilization of your information varies based on the details you provide. The following provides an overview of our actions and their respective purposes.

Utilization of Your Name and Contact Details, and Its Purpose?
To ensure the successful delivery of your order, we require your name and contact details as part of fulfilling our contractual obligations.

• In order to fulfill our contractual obligations, we must keep you informed about your order and provide updates through text or email.
• To keep you informed, we seek your permission first. With your consent, we can share updates on new products and services through email, SMS, or postal mail.
• To safeguard against fraudulent activity targeting you or Divinely Candles, we employ measures to prevent and detect such occurrences.
• Showcasing Divinely Candles advertisements as you browse the web, enabling you to explore our latest offerings.
• In order for Divinely Candles to consistently create appealing products that meet your and other customers' preferences, we strive to understand your shopping preferences.

Utilization of Your Date of Birth and Its Purpose:

• To mitigate the risk of fraudulent activities targeting either you or Divinely Candles.

Utilization of Your Gender Information and Its Purpose:

• Assisting in guiding you to the pertinent sections of our website, facilitating quicker access to the products you seek.

Utilization of Your Payment Information and Its Purpose:

• For enhanced security, you are required to re-enter your card's security/CVV code with each new purchase. Rest assured, we do not store this information.
• We require your payment details to fulfill our contractual obligations to you. Additionally, these details are necessary for processing payments and issuing refunds.
• To identify and prevent fraudulent activities directed towards you or Divinely Candles.

Utilization of Your Contact History and Its Purpose:

• Maintaining your contact history allows us to seamlessly continue from where we left off, ensuring you don't need to repeat information and enabling us to deliver the best possible customer service.
• Educating our staff to ensure the delivery of excellent customer service for your satisfaction.

Utilization of Your Purchase History and Saved Items, and Its Purpose:

• To make a purchase, it's essential to add items to your basket. This step is necessary for us to fulfill our contractual obligations.
• Deliver exceptional customer service and manage returns, crucial elements in fulfilling our contractual responsibilities.
• Understanding your preferences - Ensuring our product suggestions align with your preferences to enhance your shopping experience.

Details about your phone or laptop and your website usage:
When you browse our website, we gather information such as your IP address and device type. Additionally, if you opt to provide it, we may collect your location data.

• Enhance our website to provide you with the optimal experience.
• Safeguard our website from fraudulent activities and ensure compliance with legal obligations, prioritizing the security of your data.

Details from accounts you connect with us, such as Twitter or Facebook.

• Enable you to log into our website using social media credentials, eliminating the need for a dedicated Divinely Candles account. This streamlines and expedites the shopping process on Divinely Candles.
• Offer personalized product recommendations tailored to your preferences and tastes.

Your Participation in Surveys, Competitions, and Promotions:
We require this information to conduct surveys, competitions, and promotions, ensuring your eligibility for a chance to win!

• Opting not to provide certain personal information may limit your ability to shop from Divinely Candles, and you may not receive the optimal customer experience we aim to deliver. Nevertheless, we respect your decision to keep personal information private.
• Your personal information will be anonymized (rendered unidentifiable) for testing, research, website enhancement, and new product development. We may share this anonymized data with third parties.

Disclosure of Your Information
We do not engage in the sale of any of your data to third parties, encompassing your name, address, email, or credit card information. Our commitment to earning your trust means we refrain from transmitting any of your data to external entities.

To deliver our service to you, we will share your data with the following:

• Entities within the Divinely Candles umbrella..
• Essential entities facilitating the delivery process, including payment service providers, warehouses, order packers, and delivery companies.
• Professional service providers, including marketing agencies, website hosts, and advertising partners.
• Credit reference agencies, law enforcement, and fraud prevention agencies for the prevention and detection of fraud against you or Divinely Candles.
• Entities approved by you, such as social media platforms.

We might furnish third parties with anonymized information and analytics that cannot be utilized to identify our customers.

Communication for Marketing Purposes:
If you have expressly consented, we may send you marketing messages via email. This is intended to keep you informed and share updates on new product launches.

Opting Out of Marketing Messages from DivinelyCandles.com

You can discontinue receiving messages from us at any time by:

• Visit your account settings or adjust your cookie settings through our tool.
• Scroll to the bottom of any email from us and click 'unsubscribe.'
• Reach out to a member of our customer service team by emailing info@divinelycandles.com.

Please allow a few days for your request to be fully processed. If you still receive marketing emails from us during this time, please don't worry, although we aim to keep such occurrences to a minimum.

Opting out of marketing emails will not affect order-related communications, such as updates on your order or confirmation messages.

Encountering Ads for Divinely Candles Online:
We utilize online advertising to assist new customers in discovering and exploring our products.

Targeting Divinely Candles advertisements and banners towards potential customers occurs when they engage with other websites and apps. We employ various digital marketing networks and ad technologies for this purpose, including web beacons, pixels, ad tags, and cookies.

The advertisements you encounter are tailored to you based on the information we possess about your previous interactions or activities with Divinely Candles.

Your Data and International Locations:

We may process orders from the USA for European customers. As the USA lacks a European Commission adequacy decision, we ensure the protection of your privacy and rights by implementing the European Commission's standard data protection clauses.

Duration of Personal Data Retention?
We are obligated to retain customer details for a minimum of 6 complete tax years, adhering to UK tax laws. Subsequently, unless you request in writing for the deletion of your personal data, we will continue to keep it to facilitate contact, as explained earlier in this notice.

Your Entitlements
You possess numerous rights regarding your personal data:

• The right to be informed about how your personal data is being used.
• The right to access any personal information we have about you.
• The right to request the correction of inaccurate personal information.
• The right to request the deletion, cessation of processing, or discontinuation of the collection of your personal information.
• The right to opt-out of marketing emails.
• The right to request the transfer of specific portions of your personal information to you or another service provider.
• The right to lodge a complaint with the Information Commissioner’s Office, the data protection regulator in the UK.

For more comprehensive information about your rights under data protection legislation, please visit the ICO's website at https://ico.org.uk.

Should you wish to exercise your rights, lodge a complaint, or have any inquiries, please get in touch with us.

Revisions to this Privacy Notice
All modifications to this Notice will be posted here and will override the current version. We will make reasonable efforts to alert you to any policy changes. Nonetheless, for added assurance, we recommend reviewing this document each time you visit the website to confirm its continued alignment with your preferences.

Cookies
Cookies are employed on this website. For detailed information regarding cookies, please refer to our cookie notice. To adjust your cookie settings, utilize our cookie settings tool available here.

Contacting Us
If you have inquiries about our Privacy Policy or wish to inquire about the information we have gathered about you, kindly reach out to us via email at info@divinelycandles.com.